Terms of Service

1. Introduction

Welcome to QuickMitra. These Terms of Service ("Terms") govern your use of the QuickMitra platform, services, and associated software (collectively, the "Service") designed for e-Mitra kiosk operators and agents.

By accessing or using the Service, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Account Registration and Security

To use certain features of the Service, you must register for an account using your valid mobile number. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Keep your phone and the one-time passwords (OTPs) we send you to yourself, and accept all risks of unauthorized access to your account and the information you provide.
• Notify us immediately if you discover or suspect any security breaches related to the Service.

QuickMitra authenticates users via One-Time Passwords (OTPs) sent on WhatsApp or Google sign-in, and secure sessions. You are responsible for all activities that occur under your account.

3. Acceptable Use and Responsibilities

As an e-Mitra kiosk operator using QuickMitra, you are solely responsible for the data you enter, the transactions you record, and your interactions with your customers. You agree not to:

• Use the Service for any unlawful purpose or in violation of any local, state, national, or international law.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorized access to the Service or its related systems or networks.
• Submit false, misleading, or fraudulent information regarding transactions, customer dues, or balances.

4. Data Privacy and Ownership

Your data is your own. We claim no ownership rights over the transaction records, customer details, or business data you input into QuickMitra.

We implement industry-standard security measures to protect your data. However, you acknowledge that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. For more information on how we collect, use, and protect your information, please review our Privacy Policy.

5. Staff Accounts

An owner can invite staff by mobile number. A person joins an e-Mitra only after logging in with their own number and accepting the invite. Staff can't see the owner's savings, expenses or overview.

• Records a staff member adds (customers, entries, payments and files) belong to the e-Mitra, not to the staff member. They stay with the e-Mitra after the staff member leaves or is removed.
• The staff member's name stays on the records they added and in the change history, so the owner can see who did what.
• Leaving or being removed ends access to that e-Mitra straight away. The staff member's own account (name and mobile number) stays, so they can log in again to join or set up another e-Mitra, until they ask us to delete it.

6. Deleting Your Account

You can ask us to delete your account from Settings → Customer care (topic: Delete my account), or by contacting us (below) if you can no longer log in or have left your e-Mitra. We will confirm the request with you on your registered mobile number before deleting anything.

• Owners: we delete your account and all of your e-Mitra's records: customers, entries, payments, expenses, the work list and uploaded files. Every staff member loses access. This can't be undone.
• Staff: we delete your name and mobile number. The records you added stay with the e-Mitra but are no longer linked to you. If you only want to stop working at an e-Mitra, use Leave this e-Mitra in Settings instead.

We may keep some information for longer where the law requires it, or in our security change history for a limited period.

7. Service Availability and Modifications

We strive to provide continuous access to QuickMitra, but we do not guarantee that the Service will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.

We may also update these Terms from time to time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

8. Limitation of Liability

In no event shall QuickMitra, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use or alteration of your transmissions or content.